Complaints Policy

1. Our commitment

We aim to provide a professional and reliable service. If something goes wrong, we welcome the opportunity to put it right.

2. How to make a complaint

Complaints should be submitted in writing by email, including:

• your name

• details of the service used

• a clear description of the issue

3. Handling complaints

We will:

• acknowledge complaints promptly

• investigate fairly and objectively

• aim to respond within a reasonable timeframe

4. Resolution

Where appropriate, we will:

• provide clarification

• correct errors

• offer a reasonable remedy

5. Escalation

If a complaint cannot be resolved informally, it will be reviewed at a senior level.

6. External escalation

As this is not a regulated legal practice, complaints cannot be referred to the Legal Ombudsman.
 However, clients retain the right to pursue other remedies available under general law.